---
title: Mapping configuration form
description: Use the Mapping Configuration form to configure your fields and field mapping for cross-departmental transfers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-direct-transfer-config-form.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request reference, Universal Request, Employee Service Management]
---

# Mapping configuration form

Use the **Mapping Configuration** form to configure your fields and field mapping for cross-departmental transfers.

|Field|Description|
|-----|-----------|
|Name|Enter the name of your mapping configuration|
|Active|Indicates if the configuration for the mapping is active or not|
|Application|The application scope that the service belongs to|
|Table|Select the service or department table you want to map|
|**Transfer Information**|
|Transfer template|Select the template that you want to populate for the ticket transfer.|
|**Associated Ticket Information**|
|Associated ticket template|Select the template that you want to populate for the associated ticket creation.|
|**Create UR Information**|
|Create UR template|Select the template that you want to apply to the universal request while a department ticket is created.|

**Parent Topic:**[Universal Request reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.md)