---
title: Guided setup for Universal Request
description: Before you start using the ServiceNow Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-guided-setup.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Exploring Universal Request, Universal Request, Employee Service Management]
---

# Guided setup for Universal Request

Before you start using the ServiceNow® Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.

## Requirement

Role required: admin.

## Before you begin

Meet with stakeholders and determine the following requirements:

-   Universal Request workflow for your organization
-   Users, groups, and roles
-   Services and departments to leverage Universal Request

## What to do next

The Universal Request application provides two guided setups to configure the application on the ServiceNow instance.

-   **Guided setup for UR** to configure the Universal Request application.
-   **Guided setup for Services** to configure your custom departmental applications in UR.

## Using guided setup

Use the Universal Request guided setup and complete tasks in sequence to configure UR and your custom departmental application in UR.

Navigate to **Universal Request** > **Administration**, open the following guided setups, and complete the tasks.

-   **Guided setup for UR**
-   **Guided setup for Services**

**Parent Topic:**[Exploring Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/explore-universal-request.md)