---
title: Universal Request reference
description: Reference topics provide additional information about the universal requests, including lists and forms.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request, Employee Service Management]
---

# Universal Request reference

Reference topics provide additional information about the universal requests, including lists and forms.

-   **[Universal Request properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-properties.md)**  
Administrators can use Universal Request properties to determine and configure the application behavior.
-   **[State mapping form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-state-mapping-form.md)**  
Use the State Mapping form to map your service specific state to the Universal request states.
-   **[Transfer configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-route-config-form.md)**  
Use the **Transfer configuration** form to configure your transfer details in the Universal Request application.
-   **[Mapping configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-direct-transfer-config-form.md)**  
Use the **Mapping Configuration** form to configure your fields and field mapping for cross-departmental transfers.
-   **[Service Configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-service-config-form.md)**  
Use the **Service Configuration** form to register your service to use the Universal Request application.
-   **[Universal Request form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/new-ur-record-form.md)**  
Use the **Universal Request** form to create a universal request task record.

**Parent Topic:**[Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-landing-limitedaccess.md)