---
title: State mapping form
description: Use the State Mapping form to map your service specific state to the Universal request states.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-state-mapping-form.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Universal Request reference, Universal Request, Employee Service Management]
---

# State mapping form

Use the State Mapping form to map your service specific state to the Universal request states.

<table id="table_jb3_qpg_q5"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Table

</td><td>

Select the service or department table that you want to map to.

</td></tr><tr><td>

Order

</td><td>

Enter the order value to consider if multiple state mapping entries conditions are matched. **Note:** If there are multiple mappings and order value, the least order value is considered.

</td></tr><tr><td>

Condition

</td><td>

Enter the condition to evaluate and match when a service request state changes. For example, when the service request state is Close Complete, then the UR state is mapped to Close.

</td></tr><tr><td>

Universal Request state

</td><td>

Select the UR state to map.

</td></tr><tr><td>

Universal Request template

</td><td>

Select the fields that you want to populate other than the state.

</td></tr></tbody>
</table>**Parent Topic:**[Universal Request reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-reference-topic.md)