---
title: Configure mappings
description: Configure the target table and field mappings to create a department level ticket and to set the fields according to the field mappings.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-transfer-map-config.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure service to use Universal Request, Setting up and configuring Universal Request, Universal Request, Employee Service Management]
---

# Configure mappings

Configure the target table and field mappings to create a department level ticket and to set the fields according to the field mappings.

## Before you begin

Role required: sn\_uni\_req.ur\_admin

## Procedure

1.  Navigate to **All** > **Universal Request** > **Administration** > **Mapping Configuration**.

2.  Click **New**.

3.  On the form, fill in the fields.

    For more information, see [Mapping configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-direct-transfer-config-form.md).

4.  Click **Submit**.


## What to do next

Post this configuration, map the service fields with that of the UR fields to enable a seamless transfer of tickets. For more information, see [Map UR fields with target table fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/transfer-fields-mapping.md).

-   **[Map UR fields with target table fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/transfer-fields-mapping.md)**  
Define the fields that you want to map between the universal request and the target table fields that you already configured. This configuration enables you to copy the values of mapped fields from the universal request to the new ticket, and vice versa.

**Parent Topic:**[Configure service to use Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/config-service-for-ur.md)