---
title: View universal requests with primary ticket
description: A universal request can have multiple child requests, such as an IT ticket or an HR case. An active child request is called the primary ticket. At a given time, a universal request can have only one primary ticket.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/universal-request-for-hr-service-delivery/ur-view-primary-ticket-ur.html
release: australia
product: Universal Request for HR Service Delivery
classification: universal-request-for-hr-service-delivery
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Universal Request, Employee Service Management]
---

# View universal requests with primary ticket

A universal request can have multiple child requests, such as an IT ticket or an HR case. An active child request is called the primary ticket. At a given time, a universal request can have only one primary ticket.

## Before you begin

Role required: admin, itil, or routing agents

To view the universal request with an active primary ticket, do the following.

## Procedure

1.  Navigate to **All** > **Universal Request** > **With Primary Ticket**.

    A list of all universal requests that have a primary ticket is displayed

2.  Open and view the universal request you want to work on.


**Parent Topic:**[Using Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/universal-request-for-hr-service-delivery/using-ur.md)