---
title: Create internal learning in Workforce Optimization for HR
description: Add internal courses so that agents can learn new content and enhance their skill set.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/create-internal-learning-content-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Learning in Workforce Optimization for HR, Coaching in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create internal learning in Workforce Optimization for HR

Add internal courses so that agents can learn new content and enhance their skill set.

## Before you begin

Role required: sn\_hr\_wfo.admin

## Procedure

1.  Navigate to **All** > **Workforce Optimization for HR** > **Manager Workspace**.

2.  Select the coaching icon.

3.  Select **Learning Courses** and select **Internal Courses**.

    You can search courses based on keywords using the **Search courses** field or narrow down the display of the courses based on skills using the **Filter courses by skill** field.

4.  Create an internal learning course.

    1.  Select **New**. The **Learning Internal Content** screen appears.
    2.  Fill in the following fields.

<table id="table_bdh_5jk_bpb"><thead><tr><th>

Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Name of the course.

</td></tr><tr><td>

Internal source

</td><td>

Select the type of content for the course.Here are the available types of courses:

 -   URL—Youtube, Vimeo, or any link for a video
-   Knowledge article
-   Free form


</td></tr><tr><td>

Days to complete

</td><td>

The number of days required to complete the course. Default value is set to 5.

</td></tr><tr><td>

Course catalog

</td><td>

The catalog associated with the course.

</td></tr><tr><td>

Knowledge article

</td><td>

If the internal source is a knowledge article, select the article.

</td></tr><tr><td>

URL Domain

</td><td>

If the internal source is URL, select the domain for the URL. Here are the available URL domain types:

 -   Youtube
-   Vimeo
-   Other


</td></tr><tr><td>

URL

</td><td>

If the internal source is URL, enter the URL for the selected domain.

</td></tr><tr><td>

Estimated duration

</td><td>

Length of time when the course has to be completed. For example, for a video, it is the duration of the video. For a KB article, the duration is estimated based on the length of the article.

</td></tr></tbody>
</table>5.  Click **Save**.

6.  Add a skill to the internal content.

    1.  Select the **Associated skills** tab.
    2.  Select **New**.
    3.  In the **Skill** field, select a skill you want to associate with the internal content.
    4.  In the **Skill level** field, select a skill level for the selected skill.
    5.  Select **Save**.
7.  Add a learning task to the internal content.

    1.  Select the **Learning Tasks** tab.
    2.  Select **New**.
    3.  In the **Assigned to** field, choose a trainee to whom you want to assign the learning task.
    4.  In the **Course item** field, select the course item to associate with the learning task.
    5.  In the **Due date** field, select the calendar icon and select the date and time when you want to trainee to complete the learning task.
    6.  Click **Save**.

**Parent Topic:**[Learning in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/learning-wfo-hr.md)