---
title: Create a learning task
description: Create learning tasks for agents to keep track of their learning activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/create-learning-task-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Learning in Workforce Optimization for HR, Coaching in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create a learning task

Create learning tasks for agents to keep track of their learning activities.

## Before you begin

Role required: sn\_hr\_wfo.admin

## About this task

Set learning task completion due dates to include or exclude weekends using the **exclude\_weekends\_on\_learning\_task\_due\_date** system property.

## Procedure

1.  Navigate to **All** > **Workforce Optimization for HR** > **Manager Workspace**.

2.  Click the coaching icon.

3.  Click the **Learning** tab.

4.  Click **Learning Tasks** and select **All Tasks**.

5.  Create a learning task.

    1.  Click **New**.

    2.  On the form, fill in the fields:

<table id="table_pr4_zgk_bpb"><thead><tr><th>

Name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Assigned to

</td><td>

Name of the agent to whom you want to assign the learning task.

</td></tr><tr><td>

Learning library

</td><td>

The learning library that contains the course item for the learning task.

</td></tr><tr><td>

Course item

</td><td>

The course that needs to be completed by the agent.

</td></tr><tr><td>

Due date

</td><td>

Date when the agent must complete the course. Default is 5 days after the creation of the learning task. This value is calculated from the **Days to Complete** field for the course item. For learning tasks that are assigned or in progress, the due date field is highlighted as follows:-   Green—if the task is due after the current day.
-   Yellow—if the task is due on the current day.
-   Red—if the task was due before the current day.


</td></tr></tbody>
</table>6.  Click **Save**.


**Parent Topic:**[Learning in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/learning-wfo-hr.md)