---
title: Create an on-call shift
description: Create on-call shift.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/create-on-call-shift-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create a shift plan, Scheduling in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create an on-call shift

Create on-call shift.

## Before you begin

Role required: sn\_hr\_wfo.admin

Create a shift plan. [Create a shift plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-shift-wfo-hr.md)

## Procedure

1.  Click **On-call shift**.

2.  In the **Name** field, enter a name for the shift.

3.  From the **Group** field, select a group that you want to assign for the shift.

4.  Select the time window for the shift.

    1.  In the **Start Time** field, enter the time of day when you want to start the shift.
    2.  In the **End Time** field, enter the time of day when you want to end the shift.
    3.  From the **Time Zone** menu, select the time zone of the users that you want to allocate to the shift.
5.  Select the days of the week for which you want to add this shift.

6.  Click **Save**.


-   **[Create on-call rotation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/on-call-rotation-wfo-hr.md)**  
After creating on-call shift, create on-call rotation to be able to rotate the shift among employees.

**Parent Topic:**[Create a shift plan](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-shift-wfo-hr.md)