---
title: Create on-call rotation
description: After creating on-call shift, create on-call rotation to be able to rotate the shift among employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/on-call-rotation-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create an on-call shift, Create a shift plan, Scheduling in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Create on-call rotation

After creating on-call shift, create on-call rotation to be able to rotate the shift among employees.

## Before you begin

Role required: admin

Before create the on-call rotation, create an on-call shift. See, [Create an on-call shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-on-call-shift-wfo-hr.md).

## Procedure

1.  Select the shift that you created.

2.  Click **Create rotation**.

3.  From the **Agents** field, select the names of the agents you would like to be part of the shift.

    When you click the field, the name of all agents that belong to the group that the on-call shift is being created for is displayed.

4.  From the **Rotate interval** field, select if you want the rotation to be daily or weekly.

5.  Click **Save**.

    **Note:** The **Escalation Type** field is auto-populated with **Rotate through rosters** field value if multiple rosters have been created for the rotation. If not, it is populated with **Rotate through members** field value.

6.  Click **Publish** to make the shift active and publish it on the schedule.


**Parent Topic:**[Create an on-call shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/create-on-call-shift-wfo-hr.md)