---
title: Skills Overview in Workforce Optimization for HR
description: Use Skills Overview to analyze skill data such as how many skills are assigned to users and tasks. You can also see how many experts you have for a particular skill and the overall skill coverage by your teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/skills-overview-report-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Coaching in Workforce Optimization for HR, Using Workforce Optimization for HR, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Skills Overview in Workforce Optimization for HR

Use Skills Overview to analyze skill data such as how many skills are assigned to users and tasks. You can also see how many experts you have for a particular skill and the overall skill coverage by your teams.

Access Skills Overview from the Teams application:

1.  Go to **Workspaces** > **Manager Workspace**.
2.  Click the teams icon.
3.  Select a team.
4.  Click the **Skills** tab.
5.  Select a skill.

You can access the Skills Overview page when you click on a skill in a user profile page in any Workforce Optimization for HR application.

## Use cases

<table id="table_m1n_xnm_v4b"><thead><tr><th>

User

</th><th>

Landing page use

</th></tr></thead><tbody><tr><td>

Skill Admin \[skill\_admin\]

</td><td>

-   Analyze all experts available for each skill.
-   Drill down into the skill hierarchy.
-   Number of skills assigned to users and tasks.
-   The mean time taken to resolve incidents for that skill.
-   Visualize how many users you have at different skill levels.

</td></tr></tbody>
</table>## Indicators

MTTR of incidents of skill - Mean time taken to resolve incidents with this skill.

## Breakdowns

The indicator is broken down by Skill.

## Components

<table id="table_qsw_cz5_v4b"><thead><tr><th>

Component Name

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Skill Overview Container \[sn-manager-skill-overview-container\]

</td><td>

Visualization components

</td><td>

Contains the following components:-   Reports
-   Mean Time to Resolution \(MTTR\) indicator
-   Skill Coverage pie chart
-   Content tree
-   Skill Experts components

</td></tr><tr><td>

Skill Tree Connected \[sn-manager-skill-tree-connected\]

</td><td>

Tree

</td><td>

Displays the skill hierarchy. If the selected skill does not have a skill hierarchy then the component will not display on the Skill Overview page.

</td></tr><tr><td>

Skill Experts \[sn-manager-skill-experts-connected\]

</td><td>

List

</td><td>

Displays all users who are at the expert level for the skill.

</td></tr><tr><td>

Skill Coverage \[now-uxf-visualization-connected\]

</td><td>

Pie-chart

</td><td>

Displays the percentage as well as the number of users with different levels of expertise for the skill.

</td></tr></tbody>
</table>## Reports

**Important:** The Pending Users and Assigned Tasks reports display when you enable the Coaching with Learning application from the ServiceNow® Store. To enable this application, see [Activate Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/activate-wfo-hr.md).

|Title|Type|Source table|Description|
|-----|----|------------|-----------|
|Assigned Users|Single score|User Skill \[sys\_user\_has\_skill\]|The number of users who have the selected skill assigned to them.|
|Assigned Tasks|Single score|Task Skill \[task\_m2m\_skill\]|The number of tasks for which this skill has been assigned.|
|Pending Users|Single score|Pending Users \[sn\_lc\_learning\_task\]|The numbers of users who are yet to be assigned the selected skill from the learning task.|
|Course Items|Single score|Learning Course Item \[sn\_lc\_course\_item\]|The number of internal and external courses that have the skill associated with the course item.|

**Parent Topic:**[Coaching in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/using-coaching-wfo-hr.md)