---
title: Use extension points for skill prediction in Workforce Optimization for HR
description: Use scripted extension points to customize skill prediction for tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/use-extension-points-skill-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Set up skill prediction, Configure coaching, Configure, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Use extension points for skill prediction in Workforce Optimization for HR

Use scripted extension points to customize skill prediction for tasks.

## Before you begin

The Skill Recommendation extension point is included with the Skill Recommendation \(com.snc.sre\) plugin.

Role required: sn\_hr\_wfo.admin

## About this task

You can create multiple implementations for each extension point and provide an order number for each implementation. The implementation that has the lowest order number is executed.

## Procedure

1.  Navigate to **All** > **System Extension Points** > **Client Extension Points**.

2.  From the Extension Points list, select **Skill Recommendation** \(sn\_sre.SkillPredictionAPI\).

3.  Do one of the following:

    -   To create a new skill recommendation implementation, click **Create Implementation**.
    -   To modify an existing implementation, from the **Implementations** related list, select a class.
4.  Modify the script as required.

5.  Click **Update**.


**Parent Topic:**[Setting up skill prediction in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/setup-skill-prediction-wfo-hr.md)