---
title: Using Workforce Optimization for HR
description: Enhance the quality and efficiency of your teams using smart scheduling, team structure, and real-time refreshing single scores. Monitor chat conversations and help agents on cases. Assess the quality of tasks completed, recommend skills for agents, and train them to address skill gaps.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/use-wfo-hr.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Using Workforce Optimization for HR

Enhance the quality and efficiency of your teams using smart scheduling, team structure, and real-time refreshing single scores. Monitor chat conversations and help agents on cases. Assess the quality of tasks completed, recommend skills for agents, and train them to address skill gaps.

-   **[Workforce Optimization for HR Manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/hr-manager-workspace-wfo-hr.md)**  
Monitor your teams' work and organizational performance using Workforce Optimization for HR. Stay on top of the status of cases your teams are working on at a given time.
-   **[Teams in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/using-teams-wfo-hr.md)**  
Use Teams to track and analyze performance trends for your teams from a single location. You can monitor the trends for each agent within your team and compare your agents or team members with one another.
-   **[Scheduling in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/scheduling-configurable-wfo-hr.md)**  
Use Scheduling to manage your workforce resources efficiently by planning and managing schedules, staffing, and shifts across your teams all from one location. You can also integrate with on-call scheduling and create shifts and schedule for on-call rotations.
-   **[Coaching in Workforce Optimization for HR](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/using-coaching-wfo-hr.md)**  
Use Coaching in Workforce Optimization for HR to assess your team's abilities to efficiently resolve cases by reviewing their work at critical moments.

**Parent Topic:**[Workforce Optimization for HR Overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workforce-optimization-for-hr/wfo-hr-overview.md)