---
title: Workforce Optimization for HR Manager Workspace Landing Page
description: The Manager Workspace landing page displays metrics of the on-going work and helps managers to take informed decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workforce-optimization-for-hr/wfo-hr-manager-workspace.html
release: australia
product: Workforce Optimization for HR
classification: workforce-optimization-for-hr
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Explore, Workforce Optimization overview, HR Service Delivery, Employee Service Management]
---

# Workforce Optimization for HR Manager Workspace Landing Page

The Manager Workspace landing page displays metrics of the on-going work and helps managers to take informed decisions.

The Workforce Optimization for HR Landing Page offers single-pane glass view into the key metrics and the KPIs.

-   KPIs

    -   **Today's cases**

        Displays the number of cases that were resolved by agents on first contact by the customer.

    -   **This week's case volume by status**

        Displays the number of cases that have been in the same state for 30 days.

    -   **P1 cases**

        Displays the number of cases that have been re-opened by the customers after they were resolved.

    -   **SLA breached cases**

        Displays the number of open cases that are escalated by the customer or internally.

    -   **Unassigned cases**

        Displays the number of unassigned cases.

    -   **SLA at risk cases**

        Displays the number of cases with their SLAs at risk.

    Each score card also displays a graph that you can click to further analyse the cases.

-   Work Items
    -   **Open cases by service**

        Displays the total number of open cases. The combo card also displays the break-up of the open cases according to the current status: **New**, **Open**, and **Awaiting Info**.

    -   **Last updated open cases by age \(no. of days\)**

        Displays the graph of open cases that were created in the last 10-15 days, 15-30 days, and more than 30 days.

-   Agents

    -   **Closed cases - SLA met vs. SLA breached**

        Displays the number of agents in the team and the break-up of agents according to current status: **Available**, **Offline**, **Break**, and **Away**.

    -   **Approvals**

        Displays the number of time-off requests by the agents that are pending manager’s approval.

    -   **Shift swap requests**

        Displays the number of requests by the agents to swap shifts that are pending manager’s approval.

    -   **Team performance**

        Displays a graph of the open cases and unassigned cases in the last 12 months.

    -   **Reassigned cases**

        Displays the number of requests that have been reassigned.

    You can click the line charts to further view the list of cases.

-   Critical open cases: Displays the list of open critical cases that were updated least recently. Click **View all** to view all the critical cases.

Get an overview of the Manager Workspace landing page and also learn on how to configure it using UI Builder as per your business needs.