---
title: Edit or view case details on the Workplace Agent for mobile app
description: Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-agent-for-mobile/edit-or-view-case-details-agentmobile.html
release: australia
product: Workplace Agent for mobile
classification: workplace-agent-for-mobile
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 4
breadcrumb: [Use, Workplace Agent for mobile, Workplace Service Delivery, Employee Service Management]
---

# Edit or view case details on the Workplace Agent for mobile app

Update a workplace case at any time on the go. The application provides you with all the edit-related options to make relevant changes whenever you want to edit.

## Before you begin

Verify that you have installed the required plugins.

Role required: sn\_wsd\_case.workplace\_agent

## About this task

The application enables you to edit any type of workplace case such as a regular workplace case, maintenance case, move case, space configuration case, and reservation case.

For information about all the details, related lists and actions that are available on a case details page, refer to [Workplace Agent for mobile - Key features, actions, and case details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-agent-for-mobile/workplace-agent-mob-key-features-workstats-casedetailspage.md).

## Procedure

1.  Log in to Agent Workplace Service for Mobile application.

    The launch screen opens with your **Work view**.

2.  On the **Work view** page, go to any one of the following sections to open the case that you want to edit:

    -   My work overview
    -   My work
    -   Group work
    -   Unassigned work
3.  Select the case that you want to edit.

    The case details page of the selected case opens separately.

4.  To edit the fields of the case, do the following:

    1.  Select **Edit** to edit the case.

        The Edit case form opens with the existing fields.

    2.  On the form, change the fields that you want to edit.

        You can edit fields based on the type of case you’re handling.

    3.  Select **Submit**.

        The case is edited.

5.  To add a comment, do the following:

    1.  Select **Comment**.

        You can also select the \[Omitted image "wsdagentmob-actions.png"\] Alt text: more options icon. icon on the top-right of the header and select **Add comment**.

    2.  On the Add Comment page, enter your notes and comments in the **Work notes** and **Additional comments \(Customer visible\)** fields respectively.

    3.  Select **Post**.

        The comment is posted on the case.

6.  To perform other actions, select the \[Omitted image "wsdagentmob-actions.png"\] Alt text: more options icon. icon on the top right of the header and do the following:

    1.  To attach a knowledge base article, select **Attach Knowledge**.

        1.  On the Attach knowledge page, search for the article that you want to attach and select it.
        2.  Select **Submit**.
        The knowledge base article is attached to the case.

    2.  To create a child task, select **Create task**.

        1.  On the Create a task form, enter the details. For more information, refer to [Create a child task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-agent-for-mobile/create-a-child-task-agentmobile.md).
        2.  Select **Submit**.
        The child task is created for the case.

    3.  To update the checklist of the case, select **Update checklist**.

        On the Checklist page, select the checklist items that you want to add. On the page, the selected checklist items are marked as completed.

    4.  To update the current state of the case, select **Update state**.

        1.  On the Update state form, select the state to which you want to update the case.
        2.  Select **Submit**.
        The state is updated.

    5.  To view, add, or edit the attachments, select **View attachments**.

        1.  On the Attachment page, view the list of attachments.
        2.  To edit an attachment, select the \[Omitted image "wsdagentmob-editattach.png"\] Alt text: Edit icon. icon.
        3.  To delete an attachment, select the \[Omitted image "wsdagentmob-deleteicon.png"\] Alt text: Delete icon. icon.
        4.  To preview an image, select the image directly.
7.  To save the case for quick reference, select the \[Omitted image "wsdagentmob-saveicon.png"\] Alt text: Quick reference icon. icon.

    The case is saved. You can select the **Saved** tab at the bottom of the screen to view the case.


**Parent Topic:**[Use Workplace Agent for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-agent-for-mobile/use-workplace-agent-mobile.md)

**Related topics**  


[Manage workplace cases and tasks]()

[Print workplace cases]()

[Print workplace tasks]()

[Create a child task]()

[Create a workplace case on behalf of an employee through Workplace Agent for mobile]()

[Edit or view a child task]()

[Offline mode]()