---
title: Create a normal mode connection with Microsoft Exchange Online
description: Perform the following steps to establish a normal mode connection with Microsoft Exchange Online.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-calendar-synchronization/create-connection-with-msex-in-normal-mode.html
release: australia
product: Workplace Calendar Synchronization
classification: workplace-calendar-synchronization
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Microsoft Exchange Online - Calendar synchronization, Setup Workplace Calendar Synchronization, Configure, Workplace Calendar Synchronization, Workplace Service Delivery, Employee Service Management]
---

# Create a normal mode connection with Microsoft Exchange Online

Perform the following steps to establish a normal mode connection with Microsoft Exchange Online.

-   **[Configure Microsoft Azure in normal mode](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/authenticate-mxexchange-with-azure.md)**  
Set up a normal mode authentication with Microsoft Azure to connect Microsoft Exchange Online with Workplace Calendar Synchronization.
-   **[Create a connection with Microsoft Exchange Online spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/create-connection-with-msspoke.md)**  
Connect to the Microsoft Exchange Online spoke by creating a connection.
-   **[Set up OAuth connection with Microsoft Exchange Online](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/setup-connectivity-with-msexchange-for-calendar-sync.md)**  
Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.
-   **[Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/create-connection-and-credential-alias-for-msexchange-.md)**  
Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.
-   **[Create your own connection and credential alias for Microsoft Exchange Online](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/create-own-connection-and-credential-alias-normalmode.md)**  
Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.
-   **[Configure Microsoft Exchange Online calendar provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/configure-xsex-calendar-provider-in-normal-mode.md)**  
Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations.

**Parent Topic:**[Configure Workplace Calendar Synchronization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-calendar-synchronization/configure-rsv-sync.md)