---
title: Retrieve reservations
description: Retrieves all the events for the active Reservable Sync Configurations from Microsoft Outlook to Workplace Service Delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-calendar-synchronization/retrieve-reservations.html
release: australia
product: Workplace Calendar Synchronization
classification: workplace-calendar-synchronization
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setup Workplace Calendar Synchronization, Configure, Workplace Calendar Synchronization, Workplace Service Delivery, Employee Service Management]
---

# Retrieve reservations

Retrieves all the events for the active **Reservable Sync Configurations** fromMicrosoft Outlook to Workplace Service Delivery.

## Before you begin

Role required: sn\_wsd\_rsvsync admin

## Procedure

1.  Navigate to **All** > **Workplace Calendar Synchronization** > **Configuration** > **Calendar Providers**.

2.  Select the calendar provider for which you want to **Retrieve reservations**.

3.  On the Provider form, click **Retrieve reservations**.

    **Note:** The **sync start date time** is the current time and the **sync end date time** is the time taken to complete the synchronization.

4.  Select **Confirm**.

    **On demand sync execution** record for active **Reservable sync configurations** is generated.

    **Note:** **On demand sync execution** record is generated at provider level. You can click the active resource separately to generate an on demand sync record.

5.  Click the **On demand sync executions** record.

    It displays all the resources to be synced.

6.  Click **Sync execution for reservable sync configuration**, and check whether the **State** is turned to **Success**.


## Result

There is another table called Sync execution for **Reservable sync configuration spoke events** where all the events for the active **Reservable sync config** are displayed.