---
title: Create and assign a workplace case with Smart Assessment
description: Create a workplace case and assign it to a workplace agent for various service requests such as cleaning, maintenance, or inspection tasks. A smart assessment is automatically attached when the case meets the configured trigger conditions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/create-a-workplace-case-with-smart-assessment.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Smart Assessment for workplace cases and tasks, Configure, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Create and assign a workplace case with Smart Assessment

Create a workplace case and assign it to a workplace agent for various service requests such as cleaning, maintenance, or inspection tasks. A smart assessment is automatically attached when the case meets the configured trigger conditions.

## Before you begin

Role required: sn\_wsd\_case.manager

## Procedure

1.  Navigate to **All** > **Workplace Case Management** > **Workplace Cases**.

2.  Select **All** to view all workplace cases.

3.  Select **New**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Workplace service|The workplace service that matches your configured smart assessment trigger.|
    |State|The state of a workplace case. Select **Work in Progress** or another state that matches your configured smart assessment trigger.|
    |Assigned to|The workplace agent who completes the smart assessment. Select the agent from the list.|
    |Requested for|The user on whose behalf the service is being requested.|

5.  Specify other field details.

6.  Select **Submit**.

    If the case matches the trigger conditions, a smart assessment instance is automatically created and attached to the workplace case.


**Parent Topic:**[Smart Assessment for workplace cases and tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/smart-assessment-for-workplace-case-and-task.md)