---
title: Raise help request for a workplace inquiry
description: Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/submit-gen-workplace-serv-req.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-03-23"
reading_time_minutes: 4
breadcrumb: [Requesting a workplace service, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Raise help request for a workplace inquiry

Submit a general workplace service request for issues that need a human response. Request help for issues that are not covered by current automated workflows.

## Before you begin

**Important:** Starting with Workplace Core \(sn\_wsd\_core\) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal on Workplace Core \(sn\_wsd\_core\) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see [Configure a catalog in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/associate-portal-catalog.md).

Role required: sn\_wsd\_core.workplace\_user

## About this task

## About this task

Request a workplace-related help or raise an issue about anything related to the workplace.

If the workplace has a QR code available, you can scan the QR code and submit your request.

You can also submit a general question using the Virtual agent chat support. From Employee Center portal, select the chat option \[Omitted image "chat-icon.png"\] Alt text: Chat icon. Type your question or select **Show Me Everything** to choose from the list of options to submit your query.

## Procedure

1.  Navigate to **All** > **Workplace Core** > **Workplace service portal**.

    **Note:** You can also raise a request from the Employee Center. On the home page, navigate to **Workplace** > **Browse all Workplace** and select the workplace service.

2.  Open the **General** category.

    1.  Click **Catalog**.

    2.  Click **Browse by Categories**.

    3.  In the Workplace Services Catalog, select **General**.

        **Note:** If there are multiple catalogs configured on the portal, go to the Catalogs list and select **Workplace Services Catalog** > **General**.

3.  Click **Submit a general request**.

4.  In the **What can we help you with?** field, enter your query or issue.

5.  **Add attachments** if required.

6.  In the **What area needs attention**, specify the location details for which you are raising the request.

    If the Workplace Space Mapping plugin is installed, you can also click the **Find the space on a floor map** option to select the space directly on the map.

    If employees have a permanent assignment in their workplace profile, the employee names are displayed on the map for a selected space. For more information, see [Display permanent seat assignments on floor maps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-reservation-management/display-permanent-seats-on-maps.md).

    1.  In the **Location** field, select the building where the space is located.

    2.  In the **Floor** field, select the floor where the space is located.

    3.  In the **Space type** field, select the type of space.

    4.  In the **Space name** field, select the space.

7.  Click **Submit**.


## Result

Your request is submitted.

## What to do next

Depending on your platform, do one of the following to view your requests:

-   On the Workplace Service Portal, go to the **Requests** tab to view your requests and reservations.
-   On the Now Mobile app's navigation bar, tap **For Me** and scroll down to the My Request section to view your requests.
-   In the virtual agent chat, type your question or select **Show Me Everything** to select from a list of available options.

If you want to cancel a request, Click **Cancel Request**.

When the request is resolved, select **Accept** or **Reject**.

**Parent Topic:**[Requesting a workplace service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md)

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