---
title: Transfer a workplace case created from a universal request
description: Transfer a workplace case back to the Universal Request, to another department, or to another service. You can transfer the request with or without providing a resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/transfer-a-workplace-case-created-from-a-universal-request.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integration with Universal Request, Workplace Case Management, Workplace Service Delivery, Employee Service Management]
---

# Transfer a workplace case created from a universal request

Transfer a workplace case back to the Universal Request, to another department, or to another service. You can transfer the request with or without providing a resolution.

## Before you begin

**Note:** To transfer a case, either you must be part of the assignment group or the case must have been assigned to you.

Role required: sn\_wsd\_case.case\_writer

## Procedure

1.  Navigate to **Workplace Case Management** > **Workplace cases** > **All**.

2.  Select the workplace case record that you want to transfer.

3.  Click **Transfer**.

4.  In the Transfer Ticket dialog box, provide the transfer details.

<table id="table_ag5_j3m_v4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Department

</td><td>

Department that you want to transfer the case to.

</td></tr><tr><td>

Transfer reason

</td><td>

Reason why you are transferring the request to the department.

</td></tr><tr><td>

Transfer notes

</td><td>

Brief description on the reason for transferring the primary ticket. These notes are read by the UR Routing agent who handles universal requests.

</td></tr><tr><td>

Copy additional comments and attachments

</td><td>

Option to copy the comments and attachments of this case while transferring. The option is automatically selected.**Note:** The transfer action does not copy work notes.

</td></tr></tbody>
</table>5.  Click **Transfer**.


## Result

The case is transferred to the selected department.

**Parent Topic:**[Workplace Service Delivery integration with Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/wsd-intergration-with-universal-request.md)

**Related topics**  


[Configure a workplace service record producer as a Universal Request]()

[Create a workplace case from Universal Request]()

[Work on a workplace case from a Universal Request]()