---
title: Workplace Case Management
description: Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-case-management/workplace-case-mgmt-feat.html
release: australia
product: Workplace Case Management
classification: workplace-case-management
topic_type: concept
last_updated: "2026-03-23"
reading_time_minutes: 1
breadcrumb: [Workplace Service Delivery, Employee Service Management]
---

# Workplace Case Management

Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow® Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.

## Get started

<table id="table_lxp_xlf_ptb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn about Workplace Case Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/workplace-case-mgmt-ovw.md)

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[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Configure workplace services and related settings using which employees can submit workplace requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/workplace-case-mgmt-setup.md)

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[Request\[Omitted image "bus-start-discussion.svg"\] Alt text: Request workplace-related services. Raise a general query, office reconfiguration, and more.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/request-workplace-services.md)

</td></tr><tr><td>

[Manage\[Omitted image "bus-headset.svg"\] Alt text: Manage workplace cases, approvals and more.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/manage-workplace-cases.md)

</td><td>

[Integrate\[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend the Workplace Case Management abilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/wsd-intergration-with-universal-request.md)

</td><td>

[Analytics and Reporting Solutions \[Omitted image "bus-elevate.svg"\] Alt text: Coordinate work and improve processes with dashboards and reports.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/analytics-reporting-case-mgmt.md)

</td></tr><tr><td>

 

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text: Get details about components like fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/workpalce-case-mgmt-references.md)

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</td></tr></tbody>
</table>