---
title: Manage workplace cases using Case management
description: Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/manage-workplace-cases-using-case-management.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: task
last_updated: "2026-03-25"
reading_time_minutes: 3
breadcrumb: [Working with Case management, Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Manage workplace cases using Case management

Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.

## Before you begin

Role required: sn\_wsd\_case.manager

## About this task

Check the number of active cases and the details of those cases using the dashboard. Know the total number of cases that are currently critical, breached SLAs, unassigned and awaiting approval.

## Procedure

1.  Navigate to **All** > **Workplace Central** > **Workplace Central**.

    You can also open Workplace Central from the Employee Center directly. Navigate to **Workspaces** > **Workplace Central**.

    The Workplace Analytics dashboard opens.

2.  On the left pane, select the **Case Management** icon \(\[Omitted image "casemgmt-icon.png"\] Alt text: Case Management icon.\).

    The Case Management dashboard opens.

3.  To view the number of cases based on their status, go to the **Overview** section.

    1.  Select any of the following tiles to view the list of cases:

        -   **All active cases**
        -   **Open critical cases**
        -   **SLAs breached**
        -   **Unassigned cases**
        -   **Cases awaiting approval**
    2.  In the list view of the cases, perform any of the following actions if necessary:

        -   Refresh the list
        -   Edit the columns of the list
        -   Apply the filter on the list
        -   Assign the case to a user
        -   Export the cases to the desired format
        -   Create a case
    3.  To add your own list, refer to [Create your own list to view case metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-your-own-list-to-view-case-metrics.md).

4.  To view a list of all the active cases, check the **All active cases** section.

    1.  From the list view, you can also assign one or more cases to another user using the **Assign** option.

        You can edit the columns of the list and also add filters if necessary.

    2.  To view the case in detail, select the workplace case.

    3.  To make changes to the workplace cases, refer to [Work on a workplace case using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/work-on-a-workplace-case-using-case-management.md).


-   **[Create your own list to view case metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-your-own-list-to-view-case-metrics.md)**  
Configure a custom list to view workplace cases. You can view the workplace cases based on the filter that you apply and monitor the cases.

**Parent Topic:**[Working with Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/working-with-case-management.md)

**Related topics**  


[Work on a workplace case using Case management]()

[Create a workplace service case]()

[Create a child case and a child task]()

[Print a workplace case]()

[Managing print case]()

[Cancel or delete a case]()

[Manage workplace cases in calendar view in Workplace Central]()

[Workplace cases in List view in Workplace Central]()

[View facility assets in Workplace Central]()