---
title: Working with Case management
description: Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-central/working-with-case-management.html
release: australia
product: Workplace Central
classification: workplace-central
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Use, Workplace Central, Workplace Service Delivery, Employee Service Management]
---

# Working with Case management

Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.

**Important:** You need the case manager \[sn\_wsd\_case.manager\] role to access the Case management module.

-   **[Manage workplace cases using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-workplace-cases-using-case-management.md)**  
Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
-   **[Work on a workplace case using Case management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/work-on-a-workplace-case-using-case-management.md)**  
Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
-   **[Create a workplace service case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-a-case-casemgmtworkspace.md)**  
As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
-   **[Create a child case and a child task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/create-a-child-case-and-a-child-task-casemgmtworkspace.md)**  
As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
-   **[Print a workplace case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/print-a-workplace-case.md)**  
As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
-   **[Managing print case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-print-case.md)**  
Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
-   **[Cancel or delete a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/cancel-or-delete-a-case-casemgmtworkspace.md)**  
As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.
-   **[Manage workplace cases in calendar view in Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-workplace-cases-in-calendar-view-in-workplace-central.md)**  
The Calendar view in Workplace Central enables case managers and case agents to view and manage assigned cases in a color-coded, week-based layout. Cases are organized chronologically by date field and can be filtered, grouped, and navigated by time zone.
-   **[Workplace cases in List view in Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/manage-cases-in-list-view-in-workplace-central.md)**  
The List view tab provides a traditional list view of cases in Workplace Central.
-   **[View facility assets in Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/view-facility-assets-in-workplace-central.md)**  
Use the Facility Assets list to look up an asset and its related cases without leaving Workplace Central.

**Parent Topic:**[Use Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/use-workplace-central.md)

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