---
title: Virtual Agent for Workplace Service Delivery
description: Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-core/va-conversations-wsd.html
release: australia
product: Workplace Core
classification: workplace-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Workplace Safety Management, Workplace Core, Workplace Service Delivery, Employee Service Management]
---

# Virtual Agent for Workplace Service Delivery

Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.

For more information about Virtual Agent, see [Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/virtual-agent-landing-page.md).

## Predefined Virtual Agent topics for Workplace Service Delivery

As an employee, you can use the Virtual Agent chat support available in the Workplace Service Portal to request workplace services or know the status of any requested service. You can select the chat icon \(\[Omitted image "chat-icon.png"\] Alt text: Chat icon.\) displayed at the bottom-right of the portal to start a conversation with the Virtual Agent.

The Workplace Service Delivery Virtual Agent enables you to raise requests and view updates related to reservations, visitor registrations, and workplace service requests. The following predefined topics are available in the Workplace Service Delivery Virtual Agent chatbot:

-   **Workplace Reservation Management**
    -   Create a reservation for a location
    -   View reservations for the current day
    -   See when your reservation will start or happen
    -   Cancel a reservation
-   **Workplace Case Management**
    -   Request a workplace service
    -   View the status of your submitted cases
    -   View the cases that are awaiting acceptance
-   **Workplace Visitor Management**
    -   Register a guest
    -   See your expected visitors for the current day
    -   See when your visitor is expected to arrive
    -   Cancel a registered visitor

## Activate Virtual Agent for Workplace Service Delivery

To activate Virtual agent for Workplace Service Delivery, activate the following plugins:

1.  Activate the Glide Virtual Agent plugin \(com.glide.cs.chatbot\) that provides the Virtual Agent framework.
2.  Activate the Workplace Core plugin \(sn\_wsd\_core\).

For more information, refer to [Activate Virtual Agent for Workplace Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/actuvate-va-for-wsd.md).

**Parent Topic:**[Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-service-delivery-overview.md)

**Related topics**  


[Workplace Service Portal]()

[Workplace services on the Employee Center portal]()