---
title: Workplace knowledge management
description: As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-core/workplace-knowledge-mgmt-wsd.html
release: australia
product: Workplace Core
classification: workplace-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 5
breadcrumb: [Manage workplace safety activities, Workplace Core, Workplace Service Delivery, Employee Service Management]
---

# Workplace knowledge management

As a workplace admin, you can create knowledge base articles for employees. In the articles, provide information to your employees about workplace services, such as workplace updates, self-help, troubleshoot, and others.

With the Workplace Service Delivery application, you can create knowledge base articles and display them as wiki pages or HTML pages. The Workplace Service Delivery Knowledge Management is the same as the ServiceNow AI Platform Knowledge Management, for more information, see [Configuring Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configuring-knowledge-management.md).

You can perform the following actions on a knowledge base article:

-   Publish the article to make it available to employees.
-   Update the article at any time if necessary.
-   Retire the article if it is no longer required.
-   Republish a retired article if necessary.
-   Delete an article.

A knowledge base article undergoes the following workflow when it is created:

-   Draft
-   Review
-   Published
-   Pending retirement
-   Retired

You can add attachments and enable employees to view the attachments individually. If a knowledge base article is relevant only for a short duration, you can specify an end date for the knowledge base article.

You can view and update the knowledge base articles at any time. You can view published articles, unpublished articles and retired articles separately. You can also republish an article whenever needed.

-   **[Create a workplace knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/create-workplace-kb-article-wsd.md)**  
Provide information to employees through knowledge base articles. Create knowledge base articles with information about workplace updates, self-help, troubleshoot steps, and others.
-   **[Publish a workplace knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/publish-workplace-kb-article-wsd.md)**  
After creating a knowledge base article, publish the article to make it available for employees.
-   **[View workplace knowledge base articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/view-workplace-kb-article-wsd.md)**  
View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.
-   **[Modify a workplace knowledge base article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/modify-workplace-kb-article-wsd.md)**  
Update a knowledge base article at any time. Retire a published article or republish a retired article.

**Parent Topic:**[Manage workplace safety activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/manage-wsd-activites.md)

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