---
title: Workplace Core
description: The ServiceNow Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-core/workplace-service-delivery-overview.html
release: australia
product: Workplace Core
classification: workplace-core
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 6
breadcrumb: [Workplace Core, Workplace Service Delivery, Employee Service Management]
---

# Workplace Core

The ServiceNow® Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.

\[Omitted image "covid.wsm\_overview.png"\] Alt text: Workplace Safety Management overview

-   **Space administration**

    Your organization's workplace administrators can add details for all workplace locations, such as:

    -   Areas such as employee workstations, conference rooms, and cafeterias
    -   Office buildings and campuses
    -   Regions of all locations
    As a workplace manager, you can upload floor plans of your organization so employees can more easily view and select available spaces when they request workplace reservations.

    Define arrival intervals and have employees schedule their arrivals. This helps avoid large gatherings or long queues at workplace locations such as the cafeteria, gym, and entry and exit gates.

-   **Shift management**

    Workplace managers can create shifts for employees and schedule them for specific times and days. They can use this data to start planning for the occupancy levels of your workplaces by allocating employees and available workplaces to specific shifts.

    For example, workplace managers can create a morning shift schedule with work hours of 08:00 to 13:00. They can then assign available workplaces to this shift based on organizational guidelines. These assigned workplaces can then be reserved for employees operating from the office during this shift.

    Shift owners can review and modify the details of the shifts that they own. They can also view workplace reservations and requests made for the shifts they own.

-   **Workplace reservations**

    Using the information about available employees and workplaces, workplace managers can reserve areas and workplaces for employees. Workplace managers can also generate reservations for multiple employees at once. Both the employee and the workplace manager are notified of reservations through email.

    Employees can request workplace reservations when they want to return to the office. Using interactive floor plans, they can choose to reserve workplaces for a specified date range, a single day, or a few hours. Depending on your organizational guidelines, reservation requests might require an approval for confirmation.

    If the workplace profiles of all employees are set up, the application automatically assigns available workplaces for employees using the data stored in Workplace profile table.

    The Workplace Service Delivery provides more advanced workplace reservation options in the Workplace Reservation Management. For more information, see [Workplace Reservation Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-reservation-management/workplace-rsv-mgmt-feat.md).

-   **Workplace tasks**

    Workplace managers can monitor maintenance activities that are scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks, and generate reports to track the progress of these activities.

-   **Workplace Dashboard**

    Using data visualizations, you can evaluate the availability of workplaces and occupancy levels of your office locations, and monitor the progress of workplace tasks on the workplace dashboard.

-   **Workplace Case Management**

    As a workplace manager, you can enable employees to raise workplace-related requests. The Workplace Case Management application enables you to configure the services that employees use to raise their requests.

    As a case manager, you can manage the requests raised by the employees in the form of workplace cases. You can create task, sub-tasks as per requirement and perform various other actions. For more information, refer to [Workplace Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-case-management/workplace-case-mgmt-feat.md).

-   **Visitor management**

    Manage visitors expected at the workplace. Register visitors and manage their visit, such as generating a visitor agreement and printing a visitor badge. For more information, refer to [Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/workplace-visitor-mgmt-feat.md).

-   **Workplace moves**

    As a workplace manager, the application enables you to manage the move requests raised by employees. You can track the expected start date and the date by which a move must be completed. You can perform various other actions. For more information, refer to [Workplace Move Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-move-mgmt-overview.md).

-   **Workplace Central**

    As a workplace manager, focus on all your main workplace activities in a single workspace, Workplace Central, to save time. Workplace Central is a workspace available on the Employee Center. It is a one-stop workspace from which you can check all the dashboards, perform space allocation activities, manage move requests, and manage reservations. For more information, refer to [Workplace Central](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-central/workplace-central-feat.md).


**Note:**

In Workplace Core \[sn\_wsd\_core\] starting with version 2.19.0, the navigation path for Workplace Services Portal is not available in the application context search menu **All** > **Workplace Core**. You can access the Workplace Service from the Employee Center portal home page. Select **Workplace Service**, **Site safety**. For more information, see [Workplace services on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-services-on-employee-center.md).

Workplace Core customers using Workplace Core starting with version 2.18.1 can access Workplace services portal from **All** > **Workplace Core** > **Workplace service portal** > **Workplace Service Portal Home**.

## Use with other Workplace Service Delivery applications

Workplace Core is the core application of the ServiceNow® Workplace Service Delivery. Use it along with other applications that are part of the suite. For information about other applications available in the suite, see [Workplace Service Delivery applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-service-delivery/workplace-service-delivery-apps.md)

All Safe Workplace suite applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

-   **[Workplace Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-services-portal-wsd.md)**  
The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.
-   **[Workplace services on the Employee Center portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-services-on-employee-center.md)**  
Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.
-   **[Virtual Agent for Workplace Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/va-conversations-wsd.md)**  
Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.

**Parent Topic:**[Workplace Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-core/workplace-service-delivery-feat.md)