---
title: Workplace maintenance cases
description: The schedule job creates maintenance cases for plan records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-maintenance-management/create-maint-cases.html
release: australia
product: Workplace Maintenance Management
classification: workplace-maintenance-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Manage, Workplace Maintenance Management, Workplace Service Delivery, Employee Service Management]
---

# Workplace maintenance cases

The schedule job creates maintenance cases for plan records.

## Before you begin

The scheduled job Workplace Planned Maintenance Nightly runs every 48 hours \(end of day tomorrow\) and creates duration-based and meter-based cases.

Role required: admin

## Procedure

1.  Select a published plan record.

2.  On the calendar view, select the **Maintenance case** tab to view cases created by the scheduled job.

    The **Workplace Maintenance Nightly run** scheduled job generates maintenance cases for maintenance plan records.

    \[Omitted image "wsd-maint-overview-tab.png"\] Alt text: The Overview tab for a Maintenance plan calendar view showing maintenance cases.

3.  Select a maintenance case to view the **Workplace Service** associated with a maintenance case and the scheduled job value for a case.

    For more information, see [Create plan service configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/create-maint-service-config.md).

    \[Omitted image "wsd-published-maint-case-wiht-service.png"\] Alt text: Published plan showing maintenance cases with an associated workplace service and a schedule.

4.  Select a maintenance case to open the Case details panel and perform the following to update the record:

    1.  State: Update the maintenance case details by changing the maintenance plan state \(Draft, Work in progress, Complete, and so on\).

    2.  Assigned to: Select a user to assign this case.

    3.  Assigned to group: Select a user group to assign this case.

    4.  Select **Update**.

5.  Navigate to **All** > **System Definitions** > **Scheduled jobs**.

    1.  Search for Workplace Maintenance Management in the Application Column.

    2.  **Workplace Maintenance Nightly run**: This scheduled job runs every 48 hours \(end of day tomorrow\) and generates maintenance cases for maintenance plan records.

    3.  To execute the schedule job before the scheduled time, select **Execute Now**.

        The scheduled job checks for active plan records with a **Next Run time** \(duration-based schedule\) or **Next run value** \(meter-based schedule\) and checks for a schedule template in a plan record. When it finds a schedule template, it creates maintenance cases.

        For more information about how to create a scheduled job and how the scheduled job picks up plan records based on conditions and workplace services, see [Create or copy a maintenance schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/create-maint-schedule.md) and [Workplace planned maintenance scheduled job](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/sch-job-planned-nightly.md).


**Parent Topic:**[Manage Workplace Maintenance Management plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/manage-maintenance-plans.md)

**Previous topic:**[Create plan service configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/create-maint-service-config.md)

**Next topic:**[Workplace Maintenance Management dashboard and analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-maintenance-management/workplace-maintenance-management-dashboard-overview.md)