---
title: WSD for Microsoft places- Key features and actions
description: The WSD for Microsoft places application lets you create workplace service requests and manage all your open workplace service requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-service-delivery-integration-with-microsoft-places/wsd-for-ms-places-key-features-and-actions.html
release: australia
product: Workplace Service Delivery Integration with Microsoft Places
classification: workplace-service-delivery-integration-with-microsoft-places
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Reference, WSD for Microsoft places, Workplace Service Delivery, Employee Service Management]
---

# WSD for Microsoft places- Key features and actions

The WSD for Microsoft places application lets you create workplace service requests and manage all your open workplace service requests.

## WSD for Microsoft places- Key features

**Note:** Requests submitted from WSD for Microsoft places can't be edited from the WSD for Microsoft places portal.

The WSD for Microsoft places is designed for a workplace user to create and manage workplace services requests. As an agent, you can create, and view service requests, and monitor its progress.

When you log in to the WSD for Microsoft places application as an agent, the application displays all the Workplace services requests under Workplace service topics. You can get details such as the number of open requests. You can also add service requests as favorites to view under **My Favorites**.

\[Omitted image "wsd-ms-places-home.png"\] Alt text: WSD for MS Places home\[Omitted image "wsd-ms-places-home2.png"\] Alt text: WSD for MS Places home2

The launch screen of the WSD for Microsoft places application displays **Workplace services topics**, **Support resources**,**Open requests**, and **My Favorites**.

The workplace service requests under **Support resources** appear in a **Card view** by default. The view can be changed to **List view**. These requests can be sort by popular and alphabetical, and filter by articles and requests.

## WSD for Microsoft places- Workplace service topics

The **Workplace service topics** is the default page that is displayed when you launch the application. **Workplace service topics** categorizes all types of workplace service requests.

-   **Equipment**: The launch screen displays the **Equipment** tab by default. The **Equipment** tab displays categorized workplace services requests **Equipment** and **Requested furniture**.
-   **Reservation services**: The launch screen displays the **Reservation services** tab by default. The Reservation services tab displays categorized workplace services requests **Catering** and **Tech support**.
-   **Site services**: The launch screen displays the **Site services** tab by default. The Site services tab displays categorized workplace services requests **Heating & Cooling**, **Badge request**, and **Cleaning**.

## WSD for Microsoft places- Support resources

The **Workplace service topics** is the default page that is displayed when you launch the application. **Workplace service topics** is the main page of the application and it categorizes all types of workplace service requests under **Support resource**\[Omitted image "wsd-ms-places-subrequest.png"\] Alt text: Submit a request page

-   **Catering**: The launch screen displays the **Catering** request by default. You can Submit a catering request for your meetings and events.
-   **Heating & Cooling**: The launch screen displays the **Heating & Cooling** request by default. You can submit a request to report temperature issues \(too hot or too cold\).
-   **Requested furniture**: The launch screen displays the **Requested furniture** request by default. You can submit a request for furniture or equipment for workplace spaces.
-   **Badge request**: The launch screen displays the **Badge request** by default. You can submit a request for a new hire badge, badge photo, lost badge, replacement badge, or access issue.
-   **Tech support**: The launch screen displays the **Tech support** by default. You can submit a request for tech assistance for projectors, video conferencing, and so on, for your meetings.
-   **Cleaning**: The launch screen displays the **Cleaning** request by default. You can submit a request for reporting a spill and sanitation issue.
-   **Equipment**: The launch screen displays the **Equipment** request by default. You can submit a request for additional chairs, tables, or whiteboards for your workplace spaces.

## WSD for Microsoft places- Open requests and My favorites

**Open requests** is the default widget that is displayed when you launch the application. You can view all the open requests.\[Omitted image "wsd-ms-places-myrequest.png"\] Alt text: My request

**My Favorites** is the default widget that is displayed when you launch the application. You can add any service requests to the favorites and then those requests appear under the **My Favorites** tab.