---
title: Create a visitor policy
description: Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email​.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/create-visitor-policy.html
release: australia
product: Workplace Visitor Management
classification: workplace-visitor-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configure, Workplace Visitor Management, Workplace Service Delivery, Employee Service Management]
---

# Create a visitor policy

Define a policy that must be accepted by a visitor prior to their arrival. Send email notification to the visitor about the policy and enable them to accept the policy by replying to the email​.

## Before you begin

Role required: sn\_wsd\_visitor.admin

## Procedure

1.  Navigate to **All** > **Workplace Visitor Management** > **Administration** > **Visitor Policies**.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Title|Title of the visitor policy.|
    |Active|Option to activate the policy.|
    |Short Description|Short description about the policy.|
    |Description|Detailed description of the policy. Policy content that should be read and accepted by the visitors.|

4.  Select **Submit**.


## Result

The visitor policy is added.

## What to do next

For Workplace Visitor Management version 2.0.0 or later, create a visit requirement and assign a policy as a requirement. For more information, see [Configure visit requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/configure-visit-requirements.md).

For earlier versions of Workplace Visitor management, you must assign the visitor policy to workplace locations. For more information, see [Assign visitor policy to a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/assign-visitor-policy-to-workplace-location.md).

-   **[Assign visitor policy to a workplace location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/assign-visitor-policy-to-workplace-location.md)**  
Add one or more workplace location to a visitor policy. Visitors who are registered to arrive at that locations will receive an email notification in prior to accept the policy.

**Parent Topic:**[Configuring Workplace Visitor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/configure-visitor-mgmt.md)

**Related topics**  


[Install Workplace Visitor Management]()

[Create a record producer for visitor management]()

[Configure a visitor type]()

[Configure visit requirements]()

[Create a visitor badge template]()

[Configure the frequency of email notifications]()

[Configuring Workplace Visitor Management for Workplace Services Kiosk]()

[Quick start test for Workplace Visitor Management]()