---
title: Logging in to the visitor portal
description: Log in to the visitor portal as an internal user or an external user.As an internal visitor, you can login using your instance credentials or using single sign-on.As an external visitor, you can login using your registered email and a one-time pass-code.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/login-visitor-portal.html
release: australia
product: Workplace Visitor Management
classification: workplace-visitor-management
topic_type: concept
last_updated: "2026-03-11"
reading_time_minutes: 1
breadcrumb: [Use, Workplace Visitor Management, Workplace Service Delivery, Employee Service Management]
---

# Logging in to the visitor portal

Log in to the visitor portal as an internal user or an external user.

## Log in as an internal visitor

As an internal visitor, you can login using your instance credentials or using single sign-on.

### Before you begin

Role required: sn\_wsd\_core.workplace\_user

### Procedure

1.  Open the visit details email that you received for your visit.

2.  In the email, select the **visitor portal** link.

    The visitor portal opens with the login page displayed by default.

3.  Enter your username and password, then select **Login**.

    Alternatively, you can use single sign-on \(SSO\) if it's supported by your organization.


## Log in as an external visitor

As an external visitor, you can login using your registered email and a one-time pass-code.

### Before you begin

Role required: None

### Procedure

1.  Open the visit details email that you received for your visit.

2.  In the email, select the **visitor portal** link.

    The visitor portal opens with the login page displayed by default.

3.  Enter your registered email address, then select **Send verification code**.

    The system sends a one-time pass-code to the email address.

4.  On the visitor portal, enter the pass-code that you received, then select **Verify**.

    If you didn't receive the pass-code, select **Resend code** to send another code to the email.

    Alternatively, you can select a different email address by selecting **Use a different email**.