---
title: Review visitor policies
description: Review the workplace policies before your visit, then accept or decline the policies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/workplace-visitor-management/review-visitor-policies.html
release: australia
product: Workplace Visitor Management
classification: workplace-visitor-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Registering a visitor, Workplace Visitor Management, Workplace Service Delivery, Employee Service Management]
---

# Review visitor policies

Review the workplace policies before your visit, then accept or decline the policies.

## Before you begin

Role required: none

## About this task

**Warning:** The steps in this topic describe the behavior in Workplace Visitor Management version 1.19 or earlier. In Workplace Visitor Management version 2.0.0 or later, the **Read and sign policies** and **Decline policies** buttons have been removed from visitor emails. You can acknowledge policies on the visitor portal, or during the check-in process on a kiosk.

When you register a visit to a workplace, or if someone creates a visitor registration on your behalf, you might receive an email about reviewing the workplace policies. You can review and accept the policies based on your preference.

You can also accept the policies on the Workplace Services Kiosk during the visitor check-in process. For more information about the kiosk check-in process, see [Check in using an invite](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-services-kiosk/visitor-check-in.md).

**Note:** If you accept the policies before your visit, the policies aren't displayed during the kiosk check-in process.

## Procedure

1.  Open the email that you received about the workplace policies.

2.  Accept or decline the visitor policies based on your preference.

<table id="choicetable_if1_vtw_tfc"><thead><tr><th align="left" id="d129656e93">

Choice

</th><th align="left" id="d129656e96">

Steps

</th></tr></thead><tbody><tr><td id="d129656e102">

**Accept the policies**

</td><td>

1.  In the workplace policies email, select **Read and sign policies**.

The Visitor Policies page opens with details about all visitor policies.

2.  Review the policies, then select **Agree**.

Based on the configuration set by the admin, you might have to add a signature to agree to the policies.

</td></tr><tr><td id="d129656e130">

**Decline the policies**

</td><td>

You can decline the policies from the email by selecting **Decline policies**.You can also decline the policies after reviewing them on the Visitor Policies page by selecting **Decline**.

A page opens confirming that you have declined the policies. You can review the policies again by selecting **Go back**.

</td></tr></tbody>
</table>
**Parent Topic:**[Registering a visitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/workplace-visitor-management/registerring-a-visitor.md)

**Related topics**  


[Use the host portal]()

[Adding visitors]()

[Make a visitor registration]()