---
title: Activate the document intelligence for utility invoices skill
description: Activate and then configure document intelligence for utility invoices skill from Now Assist to automate the extraction of metrics data from utility invoices. Once activated, map the extracted data to the correct metric definitions and entities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/activate-the-document-intelligence-for-utility-invoices-skill.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto, Use, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Activate the document intelligence for utility invoices skill

Activate and then configure document intelligence for utility invoices skill from Now Assist to automate the extraction of metrics data from utility invoices. Once activated, map the extracted data to the correct metric definitions and entities.

## Before you begin

Role required: sn\_nowassist\_admin.nsa\_admin

## About this task

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

## Procedure

1.  Navigate to **All** > **Admin Center** > **AI Admin Hub**.

2.  On the **AI Skills** tab, under the **Technology** workflow group, select **Risk & Sustainability**.

3.  On the AI skills for Risk & Sustainability page, select **Activate skill** under the **Document Intelligence for Utility Invoices** skill.

4.  A predefined usecase is available in the **Usecase overview** tab, select **Save and continue** to proceed.

    You can use an extraction use case to define the data you must extract from a document.

5.  In the **Review and activate** tab, view the details of the skill, select **Done**.


## Result

The document intelligence for utility invoices skill is active and is available to be used in the Operational Sustainability Workspace.

-   **[Setup metric definition and entity-mapping records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/setup-metric-definition-and-entity-mapping-records.md)**  
Configure your environment so that values extracted using the Document Intelligence for Utility Invoices skill map to the correct metrics and entities. This eliminates manual data entry and improves accuracy.

**Parent Topic:**[Configure ServiceNow Otto for Operational Sustainability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/configure-now-assist-for-esg.md)