---
title: Complete the entitlements for Operational Sustainability Management \(formerly ESG Management\)
description: After you install the Operational Sustainability Management application from the ServiceNow Store, you must complete the entitlements to gain complete access to the application and use it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/complete-the-entitlements-for-esg-management.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Operational Sustainability Management \(formerly ESG Management\) implementation, Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Complete the entitlements for Operational Sustainability Management \(formerly ESG Management\)

After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to ServiceNow® Store.

2.  Search for and select **Operational Sustainability Management**.

3.  On the product page, to change the version, select the **Other App Versions** link.

    1.  To view the details of the other versions, select any version.

    2.  Select **View Details**.

4.  Select **View Products**.

5.  Select **Operational Sustainability Management**.

6.  To entitle all instances to the applications, select **Opt-in**.

    The eligible list displays all the application dependencies you're licensed for.

7.  Select the option to agree to the ServiceNow® terms and conditions.

8.  Select **Accept**.

    A checkmark appears next to the product name, and the **Manage Entitlements** button appears.

9.  Select **Manage Entitlements** to change the instances affected by the applications to which you're entitled.

10. After you agree to the ServiceNow® terms and conditions and manage the entitlements, you can entitle the other products with a single click.


**Parent Topic:**[Operational Sustainability Management \(formerly ESG Management\) implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/esg-implementation.md)