---
title: Override metric data
description: Modify or override the metric data if it's inaccurate, whether provided by the data owner or automatically collected based on the conditions defined in the metric definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/environmental-social-governance/override-metric-data.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using GRC: Metrics to provide data, GRC: Metrics, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Override metric data

Modify or override the metric data if it's inaccurate, whether provided by the data owner or automatically collected based on the conditions defined in the metric definition.

## Before you begin

Role required: sn\_esg.admin

## About this task

After a metric data task is closed, the ESG administrator can modify the metric data as needed. The administrator must also provide a valid justification for modifying the data.

## Procedure

1.  Navigate to **All** > **Operational Sustainability Management** > **Operational Sustainability Workspace** > **List** > **Metrics** > **My metric data tasks**.

2.  Open the record that you want to modify.

3.  On the Metric information form, under the Metric input section, select the **Override Metric Data** option.

4.  In the **Overridden metric data** field, provide a new value.

5.  In the **Justification** field, provide a valid justification for overriding the data.

6.  In the **Additional comments** field, provide additional comments, if any.

7.  Select **Save**.


## Result

The metric data task value is overridden and the same value is updated in the metric data.

**Parent Topic:**[Using GRC: Metrics to provide data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/environmental-social-governance/using-grc-metrics.md)