---
title: Analytics and reporting for Field Service Management
description: Field Service Analytics and Reporting Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes and practices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/analytics-reporting-fsm.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Field Service Management]
---

# Analytics and reporting for Field Service Management

Field Service Analytics and Reporting Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes and practices.

-   **[Use the Field Service Management Overview dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/Use_field_service_management_overview_dashboard.md)**  
Use the Field Service Management Overview dashboard to review the work orders by their order of priority. You can also view tasks by their assignment groups.
-   **[Monitoring operations in real time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/monitoring-operations-in-real-time.md)**  
Proactively monitor critical field service trends and track cost allocations with dashboards.
-   **[Contractor dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/contractor-dashboard.md)**  
Use this dashboard to review the status of work order tasks, agents, agent feedback, and appointments of contractor companies.
-   **[Contractor dashboard in the configurable workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/contractor-dashboard-configurable-workspace.md)**  
Use this dashboard to review the status of work order tasks, agent rating, and work distribution by type and state.
-   **[Field Service Territory Capacity Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/capacity-dashboard.md)**  
Use the Field Service Territory Capacity Analytics dashboard to track capacity trends with interactive charts and graphs, perform gap analysis with a customizable pivot table, and apply filters for targeted data viewing and informed decision-making.
-   **[Scheduling Health dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/scheduling-health-dashboard.md)**  
Use this dashboard to view technician metrics, task metrics, and Schedule Optimization configuration details.
-   **[Field Service Safety dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/use-safety-dashboard-fsm.md)**  
Review the status of agents, tasks, and assets using the Field Service Management Covid19 map. Monitor the compliance reports of agents through the Field Service Safety dashboard.
-   **[Field Service Territory Performance Analytics dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/territory-planning-dashboard.md)**  
Use this dashboard to view and analyze performance analytics such as open work order tasks, agent utilization on work order tasks, and average travel time across territories.
-   **[View work order trends topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/view-wo-trends.md)**  
Analyze the backlog of support work orders and identify clusters of work orders that point to similar underlying issues by using Predictive Intelligence for Field Service Management.​