---
title: Book an appointment for existing work orders and work order tasks
description: Book an appointment for an existing work order or work order task from either the Customer or the Consumer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/appt-booking-book-appt-UI-wo.html
release: australia
product: Appointment Booking
classification: appointment-booking
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing appointments as a customer, Managing appointments, Use, Field Service Management]
---

# Book an appointment for existing work orders and work order tasks

Book an appointment for an existing work order or work order task from either the Customer or the Consumer Service Portal.

## Before you begin

Role required: appointment\_booking\_user

Setup the **Field Service Order Configuration** to book an appointment for work orders and **Field Service Task Configuration** to book an appointment for work order tasks. For more information, see [Configuring Appointment Booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/appointment-booking-administer.md).

## About this task

## Procedure

1.  Log in to the Customer or Consumer Service Portal.

2.  In the portal header, click **Support** > **Work Orders**.

3.  Select the work order or work order task from the list.

4.  In the related list, select the work order or work order task number for which you would like to book an appointment.

5.  Use the appointment booking widget to schedule an appointment.


## Result

When work order task is accepted by the assigned technician, customer receives SMS and email notification that their appointment is confirmed.