---
title: Managing appointments as a customer
description: Manage appointments for a service from either the Customer or the Consumer Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/manage-appts-as-a-customer.html
release: australia
product: Appointment Booking
classification: appointment-booking
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing appointments, Use, Field Service Management]
---

# Managing appointments as a customer

Manage appointments for a service from either the Customer or the Consumer Service Portal.

Customers can book, reschedule, or cancel appointments. Booking an appointment from the portal creates a work order for the selected service. Customers can also book appointments for existing work order or work order task from either the Customer or the Consumer Service Portal.