---
title: Managing appointments in the CSM Configurable Workspace
description: Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers for the associated work orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/appointment-booking/managing-appts-from-csm-workspace.html
release: australia
product: Appointment Booking
classification: appointment-booking
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing appointments on behalf of a customer, Managing appointments, Use, Field Service Management]
---

# Managing appointments in the CSM Configurable Workspace

Agents and dispatchers can book, reschedule, or cancel appointments on behalf of customers for the associated work orders.