---
title: Configuring Dispatcher Workspace
description: Configure the Dispatcher Workspace to optimize task management and agent assignments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/configuring-dispatcher-workspace.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [CSM/FSM Configurable Workspace, Configure, Field Service Management]
---

# Configuring Dispatcher Workspace

Configure the Dispatcher Workspace to optimize task management and agent assignments.

## Dispatcher Workspace configuration

Watch this short video to see how administrators configure the filters, sorting options, and ad-hoc filters to facilitate dispatchers while working in the Dispatcher Workspace.

## Configuration overview

The steps for setting up Dispatcher Workspace are:

1.  [Activate Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/activate-dispatcher_workspace.md)

    Activate the Dispatcher Workspace plugin.

2.  [Define colors for work order states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/setting-up-task-state-colors.md)

    Define colors for work order states so that you can have a visual indication of the task state in the Dispatcher Workspace.

3.  [Configure multiple time zones for dispatchers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/add-remore-time-zones.md)

    Add time zones for dispatchers to choose from, making it easier for dispatchers to see what time zones agents are located.

4.  [Configure the fields to appear on task cards or in the Contextual Side Panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-popover-fields.md)

    Set up task cards and the contextual side panel by including more fields, giving dispatchers extra information to speed up decision-making.

5.  [Determine the tasks to appear in the task panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-filters-for-taskpanel.md)

    Define default filters to determine which tasks appear on the task panel.

6.  [Configure filters for dispatchers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configure-filters-for-dispatchers.md)

    Create filters to enable dispatchers to filter work order tasks.

7.  [Configure sort options for task panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configure-sort-options-for-tasks.md)

    Configure options to enable dispatchers to sort work order tasks.

8.  [Configure agent list sort options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configure-sort-options-agents.md)

    Configure the options available for dispatchers to sort agents.

9.  [Change the number of days that dispatchers can hide off shift agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/change-hide-off-shift.md)

    Increase the amount of time that the hide off-shift agent shows on the calendar, enabling dispatchers to plan around agent schedules farther in advance.

10. [Configure the appearance of the map in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-map-settings.md)

    Configure map settings to define the style and appearance of the map in Dispatcher Workspace.

11. [Configure settings for Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configure-workspce-settings.md)

    Automate processes and provide dispatchers with more information to increase their efficiency and effectiveness in completing tasks.

12. [Configuring communication from Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-messaging.md)

    Configure the Dispatcher Workspace to send messages to agents, enabling faster collaboration and more effective communication.

13. [Setting up dynamic scheduling in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/dispatcher-ws-dy-scheduling.md)

    Set up Dynamic scheduling to enable dispatchers to efficiently assign, unassign, or reassign work order tasks.

14. [Customize Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/dispatch-work-ui-builder.md)

    Use UI Builder to build pages for CRM Workspace or custom web experiences using Next Experience and custom web components.


**Related topics**  


[Using Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/using-dispatcher-workspace.md)