---
title: Configuring Predictive Intelligence for Field Service Management
description: Predictive Intelligence solution definitions helps assisting agents with various tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/configuring-predeictive-intelligence.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [FSM reports and analytics, Configure, Field Service Management]
---

# Configuring Predictive Intelligence for Field Service Management

Predictive Intelligence solution definitions helps assisting agents with various tasks.

Predictive Intelligence for Field Service Management provides solution definitions for work orders. These solution definitions recommend similar work orders, knowledge articles, or part requirements based on the text entered in the **Short description** field. For more information about solution definitions and their types, see [Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence.md).

[Activate Predictive Intelligence for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/Activate-predictive-intl-fsm.md)

[Predictive Intelligence for defining work order solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/predictive-intelligence-fsm.md)

[Example: Suggest similar part requirements for work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/example-train-similarity-solution.md)