---
title: Customer self service
description: Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling them to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/customer-experience-for-field-service-management/customer-self-service.html
release: australia
product: Customer Experience for Field Service Management
classification: customer-experience-for-field-service-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Use, Field Service Management]
---

# Customer self service

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling them to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.

## Using overview

TUse Field Service Management Customer Experience to send notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.

**Related topics**  


[Configuring Field Service Management Customer Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/Configuring-cust-exp.md)