---
title: Create a work order from incident record in the CRM Workspace
description: Create a work order directly from the incident record using the CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-integrations/create-wo-from-inc-cofig-wrkspc.html
release: australia
product: Field Service Integrations
classification: field-service-integrations
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Integration with Incident Management, Integrating Field Service Management with other applications, Configure, Field Service Management]
---

# Create a work order from incident record in the CRM Workspace

Create a work order directly from the incident record using the CRM Workspace.

## Before you begin

Roles required: itil, wm\_admin, and sn\_change\_write

## About this task

An incident record can accommodate only one work order at a time. You can create another work order for an incident record only if an existing work order is canceled.

## Procedure

1.  Log in to the CRM Workspace.

2.  Click the **List** icon \(\[Omitted image "list-icon-black.png"\] Alt text: List icon.\).

3.  In the Lists panel, navigate to **Incident** > **All**

4.  Open an incident record for which you want to create a work order.

5.  Click **Create Work Order**.


## Result

A work order is created successfully from the incident.

**Parent Topic:**[Integration with Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-integrations/incident-for-fsm.md)