---
title: Agent availability and calendars
description: Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/agent-availability-and-calendars.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing workforce, Use, Field Service Management]
---

# Agent availability and calendars

Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.