---
title: Update an agent's profile
description: Update shifts, skills, schedules, schedule attributes, and work order tasks for agents in your assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/manage-agent-profile-team-calendar.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Managing agents and agent groups, Using the team calendar, Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management]
---

# Update an agent's profile

Update shifts, skills, schedules, schedule attributes, and work order tasks for agents in your assignment groups.

## Before you begin

Role required: wm\_manager

## Procedure

1.  Navigate to **All** > **Field Service** > **Manager** > **Workforce**.

2.  Select **Schedule** from the View Controls list.

3.  Select an agent name.

    The agent profile preview appears.

4.  To add or edit agent skills:

    1.  Select the agent's name.

    2.  In the **Skills** related list, either add new skills or edit existing skills for the agent.

<table id="table_lvj_2tk_nkb"><thead><tr><th>

To

</th><th>

Do this

</th></tr></thead><tbody><tr><td>

Add new skills

</td><td>

1.  Select **New**.
2.  In the **Name** field, enter a skill name.
3.  In the **Description** field, enter the description for the skill.
4.  Select **Submit**.


</td></tr><tr><td>

Edit existing skills

</td><td>

1.  Select **Edit**.
2.  Add skills from the **Available** to the **Selected** column.
3.  Select **Save**.


</td></tr></tbody>
</table>    The selected skill is added to the **Skills** list in the user profile.

5.  To view or modify an agent schedule:

    1.  In the **Agent Schedules** related list, do one of the following:

        -   To view an agent schedule, select a schedule record.
        -   To add a new schedule for the agent, select **New**.
        -   In the **Agent Work Schedule** form, fill in the fields as needed:

            |Field|Description|
            |-----|-----------|
            |From Date|The start date of the agent work schedule.|
            |To Date|The end date of the agent work schedule.|
            |User|Name of the agent.|
            |Work Schedule|Name of the work schedule.|
            |Type|The type of schedule.|

6.  To add or modify schedule attributes:

    1.  In the **Resource Schedule Attributes** related list, do one of the following:

        -   To view, modify, or delete agent schedule attributes, select a record.
        -   To add a new schedule attributes for the agent, select **New**.
    2.  In the **Resource Schedule Attributes** form, fill in the fields as needed.

    **Note:** You can switch the agent's user profile view to **FSM Profile** or add the **Agent Schedule Attribute Plans** related list to the form if it doesn't appear by default.

<table id="table_svz_v3s_jnb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Rank

</td><td>

Sets a ranking rule to prioritize the schedule attributes. The record with the highest rank overrides the other records for a date range.

 The default rank is 10.

</td></tr><tr><td>

Default

</td><td>

If selected, this schedule attribute will be set as the default.

</td></tr><tr><td>

Agent

</td><td>

Name of the agent.

</td></tr><tr><td>

Start location

</td><td>

The location where the agent starts work.

</td></tr><tr><td>

From

</td><td>

The schedule attribute start date.

</td></tr><tr><td>

End location

</td><td>

The location where the agent ends work.

</td></tr><tr><td>

To

</td><td>

The schedule attribute end date.

</td></tr><tr><td>

Travel outside of work hours

</td><td>

Indicates whether the agent can travel outside of work hours.

</td></tr><tr><td>

Post shift max work overtime

</td><td>

The maximum overtime allowed for the agent beyond the scheduled shift.

</td></tr><tr><td>

Distance Unit

</td><td>

The unit of distance. The available units are:

-   Miles
-   Kilometers
 The default unit is **Miles**.

</td></tr><tr><td>

Pre shift max travel time

</td><td>

The maximum travel time allowed before the agent starts the scheduled shift.**Note:** Dynamic Scheduling doesn't consider this field when scheduling tasks.

</td></tr><tr><td>

Maximum travel radius

</td><td>

The maximum distance \(measured in the specified distance unit\) from the agent's starting location to consider when assigning work order tasks in the Dispatcher Workspace, work order form, or dynamic scheduling.

 A warning message appears if the assigned task is outside of the radius between the task location and the agent's location.

</td></tr><tr><td>

Post shift max travel time

</td><td>

The maximum travel time allowed after the agent ends the scheduled shift.**Note:** Dynamic Scheduling doesn't consider this field when scheduling tasks.

</td></tr><tr><td>

Maximum part search radius

</td><td>

The maximum distance \(measured in the specified Distance Unit\) from the current location to search for stockrooms to request an inventory.

 The default value is 50 miles.

 **Note:** The stockroom map screen in the Now Mobile Agent application displays the distance in kilometers.

</td></tr><tr><td>

Maximum travel time between stops

</td><td>

The maximum duration the agent can travel between stops.

 **Note:**

This duration is applicable for scheduling and assigning tasks with Schedule Optimization.

</td></tr><tr><td>

Work penalty per hour

</td><td>

The penalty applied for each hour worked by the agent during their scheduled work time.

 This penalty helps to optimizing schedules based on agent optimization weight through Schedule Optimization.

</td></tr><tr><td>

Travel penalty per hour

</td><td>

The penalty applied for each hour the agent travels during work assignments.

</td></tr><tr><td>

Overtime penalty per hour

</td><td>

The penalty applied for each overtime hour the agent works during work assignments.

</td></tr></tbody>
</table>7.  Select **Submit**.