---
title: Using the map
description: The map displays agent information and the tasks assigned to them. Field service users can search and view information about agents in their assigned groups and the status of tasks in their area.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/using-manager-map.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management]
---

# Using the map

The map displays agent information and the tasks assigned to them. Field service users can search and view information about agents in their assigned groups and the status of tasks in their area.

The map can be accessed by selecting **Maps** from the **Workforce** toolbar in the Team Calendar.

The map uses icons to display:

-   Task status
-   Agent status
-   Resource locations
-   Agent home location
-   Assignment group locations
-   Task locations
-   Event locations
-   Personal event locations when Workforce Optimization for Field Service is enabled

|Icon|Description|
|----|-----------|
|\[Omitted image "agent-location.png"\] Alt text: Agent location marker.|An agent's location.|
|\[Omitted image "agent-at-home.png"\] Alt text: Agent home location.|The agent is at their home location.|
|\[Omitted image "multiple-agents.png"\] Alt text: Multiple agents marker.|Multiple agents are at this location.|
|\[Omitted image "assigned.png"\] Alt text: Assigned map marker.|A task is accepted, assigned, or scheduled.|
|\[Omitted image "assigned-multiple.png"\] Alt text: Assigned multiple.|Multiple tasks have been accepted, assigned, or scheduled at this location.|
|\[Omitted image "assigned-P1.png"\] Alt text: Assigned P1.|A priority-1 task has been accepted, assigned, or scheduled.|
|\[Omitted image "route-marker.png"\] Alt text: Colored marker with 1 on it.|The assigned work order task displayed while viewing agent's route. The number indicates the order in which the task will be completed.|
|\[Omitted image "needs-attention.png"\] Alt text: Needs attention marker.|A task is in the pending dispatch or draft state.|
|\[Omitted image "needs-attention-multi.png"\] Alt text: Needs attention multiple.|Multiple tasks are in the pending dispatch or draft state.|
|\[Omitted image "needs-attention-P1.png"\] Alt text: Needs attention P1.|A priority-1 task is in the pending dispatch or draft state.|
|\[Omitted image "in-progress.png"\] Alt text: In progress.|An agent is on the way to the task, work on the task is paused, or the task is in progress.|
|\[Omitted image "in-progress-multiple.png"\] Alt text: In progress multiple.|An agent is on the way to a location with multiple tasks, work on a task is paused, or the task is in progress.|
|\[Omitted image "in-progress-P1.png"\] Alt text: In progress P1.|An agent is on the way to a priority-1 task, work on the priority-1 task is paused, or the priority-1 task is in progress.|
|\[Omitted image "complete.png"\] Alt text: Complete.|A work order task is complete.|
|\[Omitted image "complete-multiple.png"\] Alt text: Complete multiple.|Multiple tasks are complete at the same location.|
|\[Omitted image "complete-P1.png"\] Alt text: Complete P1.|A priority-1 task is complete.|
|\[Omitted image "incomplete.png"\] Alt text: Incomplete.|A task was closed as incomplete or canceled.|
|\[Omitted image "incomplete-multiple.png"\] Alt text: Incomplete multiple.|Multiple tasks were closed as incomplete or canceled.|
|\[Omitted image "incomplete-P1.png"\] Alt text: Incomplete P1.|A priority-1 task was closed as incomplete or canceled.|
|\[Omitted image "home-location.png"\] Alt text: Home location tasks.|A task is assigned at the agent's home location.|
|\[Omitted image "home-location-multi.png"\] Alt text: Home location task.|Multiple tasks are assigned at the agent's home location.|
|\[Omitted image "colocated-multi.png"\] Alt text: Co-located multiple.|More than one task, agent, or crew is at this location.|
|\[Omitted image "colocted-P1.png"\] Alt text: Co-located P1.|More than one task, agent, or crew is at this location. At least one of the tasks at this location is a priority-1 task.|
|\[Omitted image "personal-event.png"\] Alt text: Personal event|Indicates the location that a meeting or training personal event is located.|
|\[Omitted image "colocated-event.png"\] Alt text: co-located event|Indicates the location that more than one meeting or training personal event is located.|