---
title: Using the team calendar
description: The team calendar in Workforce provides a centralized view of agent schedules and assigned tasks. It lists agents in the selected group and displays work order tasks, case tasks, appointments, and personal time-off events.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/using-team-calendar.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management]
---

# Using the team calendar

The team calendar in Workforce provides a centralized view of agent schedules and assigned tasks. It lists agents in the selected group and displays work order tasks, case tasks, appointments, and personal time-off events.

## Team calendar overview

Field Service users with the **wm\_basic** role can access the team calendar to:

-   View agents and their assigned work order tasks.
-   See additional events such as case tasks, appointments, and time-off.
-   Navigate by day, workday, or week. In week view, the current day is highlighted in blue.

## Team calendar features

The calendar header includes buttons to:

-   Search for agents.
-   Switch between views.
-   Move backward or forward in time.
-   Select a specific date or date range, or click **Today** to return to the current date.

## Custom options

Users can personalize the calendar by:

-   Setting default groups and a default starting view.
-   Using resource filters to display specific agents or skills.
-   Customizing which events appear on the calendar.
-   Creating personal events.

    The right-side panel provides quick access to:

    -   A summary of details for a selected task or resource.
    -   Resource filters for targeted views.

## Visibility

Based on group visibility permissions, agents can view their group members and their schedules. Administrators can [Configure Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-workforce.md) to:

-   Customize the team calendar.
-   Set system properties for group and territory views.
-   Increase visibility for better coordination.
-   Allow users to switch between assignment group and territory views.

## Related topics

-   [Manage technicians and groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/manage-agents-agent-groups.md)

    View and organize schedules for individual agents and groups.

-   [Change views in Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/switch-views-in-workforce.md)

    Switch between assignment group view and territory view for better visibility.

-   [Create a personal event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/creating-an-event.md)

    Add events to your calendar for better planning.

-   [View personal events on the Team calendar in Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/view-personal-events-on-the-team-calendar.md)

    Access events you’ve created directly on the team calendar.

-   [View events on the Team calendar in Workforce when Workforce Optimization for Field Service is installed](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/view-work-order-tasks-on-the-team-calendar-when-wfo-is-installed.md)

    See additional scheduling options and events enabled by WFO.