---
title: Add constraints to a policy
description: Add constraints to Schedule Optimization policies to define the mandatory conditions technicians must meet to be considered for a task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/add-constraint-schedule-optimization-policy.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create policies, Schedule Optimization, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Add constraints to a policy

Add constraints to Schedule Optimization policies to define the mandatory conditions technicians must meet to be considered for a task.

## Before you begin

Role required: wm\_admin

## About this task

Constraints are mandatory conditions embedded in policies that determine whether an assignment group can be considered for a task. If an assignment group does not meet a constraint, it is excluded from consideration. For example, if the Enable Mandatory Skills constraint is active, only assignment groups with agents who have the required skills are considered for task assignments. For a list of constraints, see [Objectives and constraints used with Schedule Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/hard-soft-constraints.md).

## Procedure

1.  Navigate to **All** > **Schedule Optimization** > **Administration** > **Policies**.

2.  Select the policy.

3.  Select the **Constraint** tab.

4.  Select **New**.

5.  In the **Optimization Features** field, select the Lookup icon \(\[Omitted image "List\_SearchIcon.png"\] Alt text: Lookup icon.\) and select the constraint to add.

6.  Select **Submit**.