---
title: Example - configure dynamic scheduling to assign preferred technicians to tasks
description: Automatically assign preferred Field Service agents to work order tasks so the correct technician is assigned to the task. If a Field Service agent isn't a good fit for a task, you can also exclude them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/excluded-preferred-agents.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Dynamic Scheduling, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Example - configure dynamic scheduling to assign preferred technicians to tasks

Automatically assign preferred Field Service agents to work order tasks so the correct technician is assigned to the task. If a Field Service agent isn't a good fit for a task, you can also exclude them.

## Before you begin

Role required: wm\_dispatcher, wm\_manager, wm\_admin

## Procedure

1.  Navigate to **All** > **Dynamic Scheduling Administration** > **Configuration**.

2.  Select **Work OrderTask Dynamic Scheduling Config**.

3.  On the **Task Filters** tab, add the **Prioritize preferred and secondary technicians** and **Rank preferred and secondary technicians** criterion to the task filters.

    For information on adding criteria to a task filter, see [Create a task filter for dynamic scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-dynamic-scheduling-config.md)

4.  Select **Update**.


**Related topics**  


[Set technician preferences for tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/assign-preferred-agents-tasks.md)