---
title: Determine how overlapping tasks are assigned
description: If you have configured more than one way of assigning tasks, choose which task assignment option to use when assigning tasks that overlap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/handle-overlap-tasks.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Determine how overlapping tasks are assigned

If you have configured more than one way of assigning tasks, choose which task assignment option to use when assigning tasks that overlap.

## Before you begin

Role required: wm\_dispatcher.

## About this task

You must have at least two out of three of the following types of task assignment enabled to determine the correct method to use:

-   Automatically adjust overlapping tasks - For more information, see [Enable Dispatcher Workspace settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/dispatcher-wrkspc-settings.md)
-   Double booking - For more information, see [Setting up dynamic scheduling in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/dispatcher-ws-dy-scheduling.md)
-   Auto-assignment - For more information, see [Configuring Auto Assignment scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/c_UseAutoAssignment.md)

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Drag a task from the task panel to a place in the calendar that already has an assigned task.

4.  Select the option to determine how you want to assign the tasks.

5.  Select **Default to this option when there is an overlapping task. To change this option, go to settings** to make your decision persistent.

6.  Select **Apply**.