---
title: Example - configure dynamic scheduling to ignore excluded technicians
description: Add dynamic scheduling task filters to ensure that work order tasks are not assigned to agents who are excluded from the customer account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/prevent-excluded-agents.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Dynamic Scheduling, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Example - configure dynamic scheduling to ignore excluded technicians

Add dynamic scheduling task filters to ensure that work order tasks are not assigned to agents who are excluded from the customer account.

## Before you begin

Ensure that dynamic scheduling is selected as assignment method for tasks.

Role required: wm\_dispatcher, wm\_manager, wm\_admin

## About this task

Dispatchers or managers can override exclusions at any time by manually assigning work order tasks to excluded technicians. A warning message appears that the work order task has been assigned to an excluded agent.

## Procedure

1.  Navigate to **All** > **Dynamic Scheduling Administration** > **Configuration**.

2.  Select **Work OrderTask Dynamic Scheduling Config**.

3.  On the **Task Filters** tab, add the **Ignore Excluded Technician** criterion to the task filters.

    For information on adding criteria to a task filter, see [Create a task filter for dynamic scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-dynamic-scheduling-config.md)

4.  Select **Update**.

    The dynamic scheduling matching criteria screens out the excluded agents from a particular account when the work order tasks are assigned using any of the following methods:

    -   [Auto assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/select-tasks-for-bulk-assignment.md)
    -   [Managing appointments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/appointment-booking/managing-appointments.md)

**Related topics**  


[Configure Field Service Management to use dynamic scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/dynamic-sched-config-field-service.md)

[Create a task filter](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-dynamic-scheduling-config.md)

[Exclude Field Service technicians from being assigned work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/exclude-agents-from-being-assigned-tasks.md)